Grievance Procedure

The Director of International Students is the person to contact if a student has a grievance or complaint. We have a standard policy detailing how to make a complaint. International students not satisfied with the outcome of the school’s formal complaint process, can raise their  concerns with Study Complaints on line: Study Complaints, by email: help@studycomplaints.org.nz by free phone within New Zealand: 0800 00 66 75 from outside New Zealand: +64 4 918 4987. Study Complaints is a dispute resolution provider specialising in supporting international students in resolving disputes with their schools.  

Click on the link below to download a copy of the complaints process:

International Complaints Process (PDF)